Manager, IT Support (IAM)

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The Opportunity 

The Manager, IT Support (IAM – Identity and Account Management) is responsible for leading the global operational function that manages the lifecycle of workforce identities and user accounts across Gildan and Hanes environments. The role oversees the creation, modification, suspension, migration and deprovisioning of accounts; ensures approved access is implemented accurately and within established service levels; maintains audit-ready evidence; and drives the standardization and automation of Joiner, Mover and Leaver processes. The Manager leads Account Management global team members , governs daily operations, manages escalations and service performance, and works closely with Human Resources, Information Security, Infrastructure, Application Owners, Internal Audit and external service providers. The role is operationally accountable for identity and account administration, while Information Security retains ownership of IAM security policies, platform governance, risk oversight and security architecture. 

The Role 

• Global Identity and Account Lifecycle Operations – Lead and oversee the global operational management of workforce identities and user accounts across Gildan and Hanes environments, including Joiner, Mover and Leaver processes; account creation, modification, suspension, migration and deprovisioning; and the administration of approved groups, roles and access. Ensure requests are accurately validated, authorized, documented and completed within established service levels across Active Directory, Microsoft Entra ID, Okta, SailPoint, ServiceNow and other supported platforms. 

• Governance, Compliance and Audit Readiness – Ensure that all identity and account management activities comply with Gildan policies, access standards, segregation-of-duties requirements, least-privilege principles and applicable regulatory controls. Maintain complete and audit-ready evidence of approvals and fulfillment activities, support internal and external audits, coordinate responses to control deficiencies, and oversee the timely remediation of operational findings and exceptions. 

• Global Team Leadership and Service Delivery – Lead geographically distributed Account Management leaders and technical resources supporting Gildan and Hanes operations. Establish operational priorities, workload distribution, global coverage, escalation paths, training plans, cross-skilling and performance expectations. Develop team capabilities and ensure consistent execution of procedures across countries, business units, technology environments and third-party service providers. 

• Process Standardization, Automation and Service Performance – Standardize identity and account lifecycle processes globally and drive automation through approved technologies such as ServiceNow workflows, PowerShell, SailPoint, Okta and other identity-management tools. Own and report on SLA, KPI, backlog, quality, fulfillment time, error rates and exception metrics; perform root-cause analysis; and implement corrective and preventive improvements that increase operational efficiency, accuracy, scalability and control effectiveness. 

• Integration, Transformation and Operational Readiness – Lead the Account Management operational workstream for organizational integrations, identity migrations, directory coexistence and technology transformation initiatives, including the convergence of Gildan and Hanes processes. Define operational requirements, assess impacts, coordinate testing and readiness activities, manage access continuity and transition risks, and ensure that new identity solutions can be sustainably supported by the Account Management organization. 

• Stakeholder, Vendor, Risk and Escalation Management – Serve as the primary management escalation point for complex, high-risk, time-sensitive and executive identity or account issues. Collaborate with Human Resources, Information Security, Infrastructure, Service Desk, Application Owners, Internal Audit, business stakeholders and external service providers to establish clear responsibilities and resolve operational dependencies. Ensure that access decisions, policy exceptions and security risks are directed to the appropriate accountable owners, while Account Management remains responsible for controlled operational execution and service delivery. 

The Requirements 

Education: Bachelor’s degree in computer science, Information Technology, or a related field.  

Experience: Approximately 5 years of Similar experience in Cybersecurity IAM or similar. Experience required managing user environments multi-country, multi-site 

Bilingual 100% English- Spanish 

• Únete a un líder en la manufactura de prendas de vestir con sólidos estándares de seguridad y medio ambiente.
• Forma parte de un lugar de trabajo diverso con actividades divertidas.
• Aprovecha oportunidades continuas de formación.
• Disfruta de nuestros atractivos paquetes de beneficios.

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Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.