IT Support Assistant

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

Reporting to the Chief of ServiceDesk, the IT Support Technician will play a crucial role in processing low to mid-complexity level incidents and service requests following established procedures. Working closely with the IT Support Engineer, the IT Support Technician will be responsible for gathering necessary information, providing initial support, and escalating issues when required. The role involves remote support for various Manufacturing countries and global support on call. 

The Roles

End User Support functions: 

• Assist in the primary analysis of incidents and requests received by the Global ServiceDesk. 

• Provide first-level technical support to end-users via phone, email, or in-person. 

• Assist in troubleshooting hardware and software issues and escalate problems to the IT Support Engineer when necessary. 

Monitoring and maintenance: 

• Regularly monitor critical devices, servers, and network infrastructure. 

• Respond promptly to alerts, executing escalation procedures. 

Communication and Collaboration: 

• Interact with the operations center team to provide real-time updates on IT issues. 

• Collaborate with local support teams to ensure consistent IT support across different locations. 

• Support global communication distribution. 

Mobile Devices Support: 

• Provide technical support for mobile devices (e.g., iPhones). 

IT Inventories 

• Assist in managing and maintaining the inventory of IT assets. 

The Requirements

• Education: Systems Engineering or similarexperience.
• Experience: Experience 1-3 years Knowledge of ticketing systems, IT certifications are a plus 
• Languages: Bilingual Required (English-Spanish)  

• Únete a un líder en la manufactura de prendas de vestir con sólidos estándares de seguridad y medio ambiente.
• Forma parte de un lugar de trabajo diverso con actividades divertidas.
• Aprovecha oportunidades continuas de formación.
• Disfruta de nuestros atractivos paquetes de beneficios.

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Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.