Network Administrator

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

Reporting to the IT Network Admin Sr. Manager, the Network Administrator will provide operational, technical, and project support for the organization’s telecommunications, networking, voice, data, and security services. The successful candidate will help resolve service and equipment issues, support infrastructure design and engineering changes, and contribute to the ongoing reliability, performance, and continuous improvement of the telecommunications environment.

The roles

• Deliver high-quality technical support and maintain strong customer service standards when resolving telecommunications equipment and service issues.
• Analyze the current telecommunications and network architecture, identify improvement opportunities, and support the implementation of new business requirements.
• Perform capacity planning, monitor system performance, and prepare reports for telecommunications platforms and related services.
• Contribute to business continuity planning by identifying risks, recommending solutions, and supporting initiatives that improve recovery time objectives.
• Collaborate with internal teams, external contractors, and technology vendors to coordinate troubleshooting, service delivery, and project activities.
• Provide day-to-day operational support for voice, data, network, and security services across the organization.
• Participate in after-hours support and on-call rotation schedules as required.
• Partner with Infrastructure, Security, Operations, and Project teams locally and internationally to support service delivery and technology initiatives.
• Act as Level 3 support for Service Desk escalations related to telecommunications, networking, voice, data, and security services.

The requirements

• Post-secondary education in Information Technology, Telecommunications, Computer Science, or a related field.
• Minimum of 10 years of experience in telecommunications, networking, or a related infrastructure support function.
• Cisco certifications or equivalent hands-on experience are considered an asset, including:
  • CCNP or CCIE Routing and Switching
  • CCNP Wireless
  • CCVP Voice
  • Cisco Firepower Firewall
• Knowledge of Silver Peak SD-WAN, F5 technologies, Linux systems, and scripting languages is considered an asset.
• Experience with Microsoft 365 applications and collaboration tools.
• Ability to travel is required to support local and regional sites.
• Ability to work flexible hours and participate in an on-call rotation, approximately once every five weeks.
• Bilingual English/Spanish

• Únete a un líder en la manufactura de prendas de vestir con sólidos estándares de seguridad y medio ambiente.
• Forma parte de un lugar de trabajo diverso con actividades divertidas.
• Aprovecha oportunidades continuas de formación.
• Disfruta de nuestros atractivos paquetes de beneficios.

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Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.