Administrator, IT Operations Center

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The IT Operations Center Administrator is responsible for monitoring Gildan’s global systems and software applications. The incumbent will ensure that systems and applications are operating as expected, helping with monitoring all data backups, and batch schedules. A deep technical knowledge, combined with an understanding of business unit processes and their interdependencies, is required to initiate corrective actions when necessary. Additionally, this role supports Gildan’s global data centers, performing a wide range of duties that help maintain smooth operations across the organization. 

The Roles

• Monitor and troubleshoot software applications and IT business processes.
• Perform proactive monitoring to identify performance bottlenecks, errors, or failures in critical applications.
• Collaborate with business users and IT teams to analyze recurring issues, recommend improvements, and optimize processes.
• Manage and resolve technical incidents in a timely manner. Escalate unresolved issues to appropriate IT teams and communicate status updates to stakeholders.
• Follow established incident management procedures to ensure efficient triage, resolution, and service restoration.
• Provide clear, concise, and timely communication to stakeholders on incident status, root causes, and resolution timelines.
• Maintain accurate documentation of operations and regularly update infrastructure policies and procedures.
• Ensure all operational runbooks, SOPs, and troubleshooting guides are kept current and accessible to relevant teams.
• Review and revise infrastructure policies and procedures to align with compliance standards and industry best practices.
• Assist with backup monitoring, restoration, and offsite tape transfers.
• Validate daily/weekly backup jobs, investigate failures.
• Coordinate offsite tape transfers with vendors and maintain proper tracking to ensure data availability and disaster recovery readiness.
• Monitor data center equipment, including generators, and UPS systems.
• Report anomalies and escalate potential risks to ensure uninterrupted operations.

The Requirements

• Education: IT or similar, Or equivalent experience 
• Experience: Experience in NOC IT Required, min 3 years 
• Languages: Bilingual Required (English-Spanish) 
• Technical Problem-Solving: Is usually confronted with a variety and diversity of complex problems which need to be analyzed before it is possible to select the appropriate solution(s) 
• Identifying inefficiencies in support processes and implementing changes to improve speed and quality of service. 
• Global Coordination: Coordinating IT support across multiple time zones and regions, ensuring consistent service quality. 

• Únete a un líder en la manufactura de prendas de vestir con sólidos estándares de seguridad y medio ambiente.
• Forma parte de un lugar de trabajo diverso con actividades divertidas.
• Aprovecha oportunidades continuas de formación.
• Disfruta de nuestros atractivos paquetes de beneficios.

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Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.